コンテクスチュアル・インクワイアリーとは コンテクスチュアル・インクワイアリー(Contextual Inquiry – 文脈的質問法)とは、 ユーザーの現場に身を置き文脈に応じて調査を進め、行動の根底にある潜在的なニーズを明らかにする、観察とインタビューの手法 です。 Notes for the contextual inquiry session Question asked and the answers by the user Q) So on a scale of 1 –10, how do you rate LinkedIn in terms of searching and applying for jobs? Next, probe for the issues and roadblocks that prevent the participants from accomplishing their goals and how they feel about them. A contextual inquiry is a UX method that is growing in definition. …It involves observing people performing their tasks and having them talk about what they are doing while they are doing it. While RQ1 was mainly covered during the contextual inquiry, where we obtained a first version of the LA model for lesson observation, the participatory-design session with the stakeholders addressed RQ2, helping us to fit the model to their needs. Researchers use contextual inquiry to observe what users do and how they do it, e.g. Contextual inquiry As the name implies, a contextual inquiry is a type of research that takes place in the context of a user. A typical session can take place in as little as 30 minutes. As with all qualitative research, you should compare your notes from each participant’s session and look for similarities. A contextual interview, or contextual inquiry, is a user research method specifically designed to provide insight into the environment or context in which a design will be used. 7 for reference] - Questions asked during the session and user answers to those questions - Distractions faced … Contextual Inquiry in the Healthcare Ecosystem October 10, 2019 Boston Children’s Hospital Simulation Center The AM Session: 8:00am – 12:00pm Contextual Inquiry – Planning, Methodology & Fieldwork The PM Session… “Contextual inquiry is observing a user conducting tasks in his or her own environment.” I’ll leave it to you, dear reader, to improve on, or completely throw-out, my description. at home or work. Notes for the contextual inquiry session which would include: [See slide no. Once your inquiry team is assembled, hold a pre-visit prep session with them. A contextual inquiry interview is usually structured as an approximately two-hour, one-on-one interaction in Contextual inquiry has the following limitations: Contextual inquiry is resource-intensive. Each contextual inquiry session took approximately 60 to 90 minutes to complete. Contextual inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and … What Is a Contextual Inquiry? Develop a set of quick, ad hoc personas that depict your customers (or those who are encountering this situation or problem). It requires travel to the informant's site, a few hours with each user, and then a … Contextual Design V2.0 introduces both the classic CD techniques and the new techniques needed to "design for life", fulfilling core human motives while supporting activities. Probe participants on how they would approach the topic—as in a mini-contextual inquiry. Contextual design : defining customer-centered systems Hugh Beyer, Karen Holtzblatt Morgan Kaufmann Publishers, c1998 : pbk Contextual Inquiry Interpretation Session Work Models, Affinity Diagram, Personas Visioning Contextual Design Talk to specific users in the field Interpret the data as a team to capture key issues Consolidate data across users for a In this inquiry session both are partners, trying to unveil relevant aspects of the user’s work together. A round of contextual inquiry Participants have limited time. Although Contextual Design is one of our most powerful design tools, there has been a gap between theory and practice. He has been physically active for over 11 years and yet I found it surprising that he has only used a handful of technology apps to track his physical activity. Contextual inquiry (CI), an observational method, allows users to demonstrate their processes in their natural setting (Wixon et al., 1990). 1 to 6 participants | about 1 hour Objectives Proto-personas are a variant of the typical persona, which is As to the logistics of actually using contextual inquiry, there are pros and cons to consider: Contextual inquiry (4 hr. Contextual Inquiry of a Yoga Teacher The interviewer for this contextual inquiry was a person who is a Yoga Teacher, a Runner and a follows a Vegan. In any user interview or contextual inquiry session, questions will come up that you’ll want to ask. Each of them may focus on different aspects, e.g. Some may be small clarifying questions (always ask these, as it is better to be sure than to guess). Here are those little gems of Milestone 2: Contextual Inquiry Milestone Mission In this session we gathered users' feedback and tried to understand their perspectives of using Gallery through Contextual Inquiry interviews. Subject rates it very highly –9/10 and calls it the best platform.9/10 and calls it the best platform. Most of the time, this is in the early stages of a project. Following your Contextual Inquiry After your session, you will review your notes and observations. A contextual interview session typically consists of a mix between a traditional user interview and observations of how the research participants use a product or service in the relevant context. We compensated participants with $30 in cash. Rapid contextual design : a how-to guide to key techniques for user-centered design Karen Holtzblatt, Jessamyn Burns Wendell, Shelley Wood (The Morgan Kaufmann series in interactive technologies) Morgan Kaufmann Publishers is an imprint of Elsevier, c2005 Contextual inquiry (CI) is a user-centered design (UCD) research method, part of the contextual design methodology. A contextual inquiry is always a valuable technique whenever you want to find out more about users. It provided us with strong evidence on Preparation The preparation of a contextual inquiry depends on the target group. You should learn from the makers of the website how it was intended to work, and then compare that to how it’s actually used. This completely updated and revised edition is written in a clear, informal style without excessive jargon, and is the must-have book for any UX Design library. The contextual interview is an important part of the contextual design movement which was developed by Beyer and Holtzblatt. Conducting the Remote Contextual Inquiry The session is a great opportunity to invite developers, functional analysts, and strategists to A UX researcher observes how a user interacts with a product in their environment (e.g., their workspace). approx.) Usability: Contextual inquiry Ideally, if there’s a chance to interview the website’s design/development team prior to the site visit, you definitely should do that. A traditional contextual inquiry is a mix of a user interview and an observation session conducted in the actual environment of the user. Contextual inquiry occurs in context. used artefacts, physical context, communication, process, culture, etc. In any user interview or contextual inquiry session, questions will come up that you’ll want to ask. Some may be small clarifying questions (always ask these, as it is better to be sure than to guess). If you need a reason to conduct contextual inquiry you might want to follow Dan Ritzenthaler’s lead (he is the Senior Product Designer at HubSpot) who says; “I get very uncomfortable when someone makes a design decision without customer contact.” A round of contextual inquiry Critical Acclaim for Rapid Contextual Design! Use this meeting to agree what you'd like to learn, brief people on what the schedule looks like, and go over the rules of … Other participants take the role of observer. With this book, the gap disappears. 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